Refund policy
Return and Refund Policy
We offer a 10-day return window. You have 10 days after receiving your order to request and arrange a return.
Return eligibility
To qualify for a return, the item must be in the same condition in which it was received: unused, unopened, with any original tags, and in its original packaging. You will also need the receipt or other proof of purchase.
Opened or used pet food and treat products cannot be returned for a change of mind.
How to request a return
Before returning an item, contact us by WhatsApp at +961 70 229 487 (WhatsApp messages only) or by email at nuffforpets@outlook.com.
If your return is accepted, we will provide instructions for sending the item back by courier.
Return delivery costs
For a normal return or change of mind, the customer is responsible for arranging and paying the return-delivery charge.
If the item is defective, damaged, unsafe, or different from what was ordered, NUFF will cover the return-delivery charge.
We do not charge a restocking fee.
Damages and incorrect orders
Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions and non-returnable items
Opened or used pet food and treat products cannot be returned for a change of mind. Gift cards are non-returnable.
These exceptions do not affect your rights if an item is defective, damaged, unsafe, or incorrect.
Exchanges
We do not provide direct change-of-mind exchanges. To obtain another item, return the original item and, once the return is accepted, place a separate order.
If an item is defective, damaged, unsafe, or incorrect, contact us so we can arrange an appropriate replacement or refund.
Refunds
We will inspect the returned item and notify you whether the refund has been approved.
Approved refunds will be issued within seven days after we receive and approve the returned item.
Orders paid in cash will be refunded in cash, arranged directly with the customer. Orders paid through Whish will be refunded through Whish.
Contact us
For return or refund questions, message us on WhatsApp at +961 70 229 487 or email nuffforpets@outlook.com.